Resume
Work Experience
2010-2019
Food Industry
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Apply the company’s policies, practices and procedures relative to the interaction with customers.
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Trained onboarding servers to ensure understanding of role and responsibilities
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Daily face to face interaction with 200+ customers
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Utilized strong communication to provide quick and commendable service while servicing customers with orders
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Provided initial interaction with customer to ensure great atmosphere
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Communicated effectively with management when a conflict arose to resolve the customer issue the most effective way
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Worked in multiple roles daily to ensure that the customer was satisfied
2017-2023
Video Gaming Content Creator
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Apply the company’s policies, practices and procedures relative to the interaction with viewers and other content creators.
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Interacting with over 600+ viewers daily while streaming content
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Managed over 40 moderators to handled day to day responsibilities within chatting interface
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Utilized strong communication to provide quick and commendable service while identifying possible conflicts within the streaming community.
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Applied knowledge and procedures of being a content creator to help assist affiliates of the company in growing their content.
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Created scheduling to provide consistent interaction with over 50,000 followers.
2023-Present
Customer Service
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Handling over 50 inbound calls daily
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Navigating and notating multiple accounts
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Maintaining a proficent typing speed
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Processing payments
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Active listening skills
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Critical thinking and problem solving
Education
August 2009-December 2011
Normal Community West High School
General studies
August 2012-
May 2014
Heartland Community College
Associates Degree
May 2023-
October 2024
Devry University
Cyber Security & Networking
Associates Degree
October 2024-Present
Devry University
Cyber Security & Networking
Bachelors Degree
Skills
& Expertise
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Proficient with Bar Management and Shift Scheduling
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Strong Mathematical and Analysis skills
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Critical Thinker
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Self-Motivated, Task Oriented,
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Enthusiastic and Passionate Learner
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Effective in the area of Multi-Tasking
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Proficient user of Microsoft WORD, EXCEL, and POWER POINT Effective Communicator
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Great at time management